Analysis of published Financial Ombudsman decisions.
Veste's analysis of published Financial Ombudsman decisions for Bank of Scotland Plc finds the uphold rate climbed from 11.3% to 17.2% between two 90-day windows, even as the number of decisions fell by 178. The figures raise the question of whether this reflects a genuine shift or the arithmetic of a smaller sample.
By Rosalind Vaughan-Pryce
Veste's analysis of Financial Ombudsman pension decisions shows the uphold rate fell from 47.2% to 31.6% between the prior and current 90-day windows, even as decision volume rose 14.5%. The longer monthly and yearly series suggest the fall extends a trend rather than marking a sudden shift.
By Callum Ashworth
Veste's analysis of published Financial Ombudsman decisions against financial advisers and IFAs finds the uphold rate rose from 15.1% to 23.5% between two 90-day windows, even as the number of decisions fell by 176. The longer monthly series suggests caution is warranted before reading this as a shift in advice quality.
By Priya Ramanathan
Veste's analysis of 9,831 published Financial Ombudsman decisions on payday and short-term credit finds the uphold rate rose from 14.9% to 20.8% in the latest 90-day window, even as the number of decisions fell by 54. The longer series suggests the underlying trend has actually been downward.
By Callum Ashworth
Veste's analysis of 401,815 published Financial Ombudsman decisions finds Monzo Bank Ltd's uphold rate rose by 0.3 percentage points quarter on quarter, even as decision volume fell sharply. The longer trend and yearly figures suggest the small uptick sits within a broader multi-year decline in uphold rates.
By Priya Ramanathan
Veste's analysis of Financial Ombudsman decisions on general financial advice complaints finds the uphold rate dropped from 45.6% to 27.4% between two 90-day windows, even as decision volume grew. The longer run of data suggests the swing sits within a wider pattern of monthly variation rather than a clear new trend.
By Rosalind Vaughan-Pryce
Veste's analysis of 2,486 published Financial Ombudsman decisions involving Shawbrook Bank Limited finds a small rise in the uphold rate in the latest 90-day window, coinciding with a much larger drop in decision volume. The longer monthly series suggests the movement is modest against a far bigger recent surge.
By Theo Marchetti
Veste's analysis of 14,114 published Financial Ombudsman decisions on investment products finds the uphold rate fell 7.4 percentage points in the latest 90-day window even as case volume rose, though the monthly series shows the product has swung between 17.7% and 43.8% over two years.
By Nadia Okonjo-Blake
Veste has analysed 1,925 published Financial Ombudsman decisions involving Clydesdale Financial Services Limited. The uphold rate in the most recent 90-day window was 2.1%, against 2.0% previously, a rise of 0.1 percentage points. What stands out is not the rate but the volume, which fell from 245 to 48 decisions.
By Callum Ashworth
Veste's analysis of 19,455 published Financial Ombudsman decisions on motor finance (PCP/HP) finds the uphold rate fell to 23.9% in the latest 90-day window from 31.2% previously, even as decision numbers rose. The movement sits within a longer downward trend stretching back to 2022.
By Priya Ramanathan
Veste's analysis of published Financial Ombudsman decisions against Clydesdale Financial Services Limited shows a small rise in the uphold rate alongside a steep drop in the number of decisions published in the latest 90-day window, continuing a multi-year decline from higher uphold rates in 2022 to 2024.
By Marcus Feldwick
Veste's analysis of 25,682 published Financial Ombudsman decisions on home insurance claims finds the uphold rate fell from 32.9% to 28.2% between two consecutive 90-day windows, alongside a fall in decision volume. The longer run of monthly and annual data suggests this sits within a longer downward drift rather than a sudden shift.
By Adele Hartigan