Analysis of published Financial Ombudsman decisions.
Veste's analysis of 15,554 published Financial Ombudsman pension decisions finds the uphold rate in the latest 90-day window down 11.2 percentage points on the prior period, extending a slide visible across the last three years, even as case volumes grew.
By Marcus Feldwick
Veste's analysis of published Financial Ombudsman decisions against Financial adviser / IFA firms finds a 7.9 percentage point rise in the uphold rate between two 90-day windows, but the increase follows a sharp multi-year decline and comes on a smaller caseload. The longer series suggests caution is needed before reading too much into the recent uptick.
By Adele Hartigan
Veste's analysis of 773 published Financial Ombudsman decisions on motor finance commission (DCA) complaints finds the uphold rate fell 3.1 percentage points between the prior and current 90-day windows, even as decision volume rose sharply. The shift coincides with a wave of post-Hopcraft rulings that have mostly gone against complainants.
By Rosalind Vaughan-Pryce
Veste's analysis of 2,795 published Financial Ombudsman decisions involving Monzo Bank Ltd finds the uphold rate has declined for several consecutive years, continuing into the most recent 90-day window even as the number of published decisions nearly halved.
By Theo Marchetti
Veste's analysis of Financial Ombudsman decisions on general financial advice complaints finds the uphold rate fell from 46.7% to 31.8% between two 90-day windows, even as the number of decisions published rose from 76 to 110. The monthly series suggests this movement sits within a volatile pattern rather than a clear directional shift.
By Nadia Okonjo-Blake
Veste's analysis of 2,404 published Financial Ombudsman decisions involving Shawbrook Bank Limited finds a rise in the uphold rate over the latest 90-day window, against a sharp drop in the number of decisions published. The longer monthly series shows far bigger swings, urging caution about reading too much into the recent move.
By Callum Ashworth
Veste's analysis of 14,058 published Financial Ombudsman decisions on investment products finds the uphold rate fell from 32.0% to 26.5% between the prior and current 90-day windows, even as volume rose. The move sits within a wider run of monthly swings, and both windows meet Veste's minimum sample threshold.
By Priya Ramanathan
Veste's analysis of Financial Ombudsman decisions against payday and short-term lenders finds the uphold rate slipped from 21.7% to 19.1% between two 90-day windows, even as the number of published decisions rose from 120 to 204. The move sits within a longer decline that has run since 2022.
By Marcus Feldwick
Veste's analysis of published Financial Ombudsman decisions on motor finance (PCP and HP) shows the uphold rate falling from 34.2% to 24.2% between two 90-day windows, even as the number of decisions rose by 159. The fall sits within a longer downward trend, though firm-level and category data suggest the picture is more nuanced than a single headline figure implies.
By Adele Hartigan
Veste's analysis of 17,429 published Financial Ombudsman decisions against motor finance specialists finds the uphold rate fell from 36.4% to 26.4% between the last two 90-day windows, even as case volume rose. The monthly series suggests the shift began several months before the most recent window.
By Rosalind Vaughan-Pryce
Veste's analysis of published Financial Ombudsman decisions for credit card specialist firms finds the uphold rate fell 4.6 percentage points to 12.6% in the latest 90-day window, even as decision volume rose 48%. The monthly series shows a longer decline stretching back two years.
By Nadia Okonjo-Blake
Veste's analysis of Financial Ombudsman decisions against investment platforms and wealth managers finds the uphold rate fell from 35.2% to 31% between two 90-day windows, even as the number of published decisions rose sharply. The longer run of monthly data shows the rate moving within a range it has occupied for two years.
By Nadia Okonjo-Blake