Analysis of published Financial Ombudsman decisions.
Veste's analysis of 782 published Financial Ombudsman decisions on motor finance commission (DCA) complaints finds the uphold rate slipped 1.7 percentage points between two 90-day windows even as case volume rose from 49 to 147. The numbers suggest the fall reflects a wave of similar low-uphold decisions rather than a shift in how firms are treated.
Veste's analysis of Financial Ombudsman decisions against Financial adviser / IFA firms finds the uphold rate rose from 15.1% to 23.5% between the prior and current 90-day windows, even as decision volume fell by 176 cases. The longer monthly series suggests the rise follows a much sharper fall.
Veste's analysis of published Financial Ombudsman decisions on pensions finds the uphold rate dropped 15.6 percentage points between two 90-day windows even as decision volume rose. The longer-term trend and firm-level data suggest caution before reading too much into a single comparison.