Triodos Bank UK Limited: Ombudsman complaint record
11 published Financial Ombudsman decisions. 23% of them went the complainant's way.
At a glance
| Decisions published | 11 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 8 |
| Uphold rate | 23% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2020-07-16T00:00:00+00:00 |
| Most recent | 2026-05-20T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 3 | 1 | 1 | 1 | 50% |
| 2 | Credit file / adverse marker disputes | 2 | 0 | 0 | 2 | 0% |
| 3 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 4 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 5 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Current account | 8 | 1 | 1 | 6 | 19% |
| 2 | Savings / ISA | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6238744 | 2026-05-20T00:00:00+00:00 | Triodos Bank UK Limited | current account | Not upheld |
| DRN-6269304 | 2026-04-02T00:00:00+00:00 | Triodos Bank UK Limited | current account | Not upheld |
| DRN-6230627 | 2026-03-31T00:00:00+00:00 | Triodos Bank UK Limited | current account | Not upheld |
| DRN-5737540 | 2025-10-06T00:00:00+00:00 | Triodos Bank UK Limited | current account | Not upheld |
| DRN-5093174 | 2024-10-18T00:00:00+00:00 | Triodos Bank UK Limited | current account | Upheld |
| DRN-5037470 | 2024-10-17T00:00:00+00:00 | Triodos Bank UK Limited | current account / banking services | Not upheld |
| DRN-4316380 | 2023-12-04T00:00:00+00:00 | Triodos Bank UK Limited | current account | Not upheld |
| DRN-4315319 | 2023-10-18T00:00:00+00:00 | Triodos Bank UK Limited | savings account | Upheld |