Marshmallow Financial Services Ltd: Ombudsman complaint record
20 published Financial Ombudsman decisions. 48% of them went the complainant's way.
At a glance
| Decisions published | 20 |
|---|---|
| Upheld | 9 |
| Partially upheld | 1 |
| Not upheld | 10 |
| Uphold rate | 48% |
| Last 30 days | 1 |
| Last 12 months | 7 |
| First decision | 2021-07-06T00:00:00+00:00 |
| Most recent | 2026-05-26T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 7 | 5 | 0 | 2 | 71% |
| 2 | Other regulated complaint | 4 | 1 | 1 | 2 | 38% |
| 3 | Account administration errors | 3 | 1 | 0 | 2 | 33% |
| 4 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 5 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 6 | Motor insurance, total loss valuation | 1 | 0 | 0 | 1 | 0% |
| 7 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 8 | Account closure without notice | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 19 | 9 | 1 | 9 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6285019 | 2026-05-26T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5973955 | 2026-03-06T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5749009 | 2025-09-24T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5774170 | 2025-09-18T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5513024 | 2025-08-18T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5718334 | 2025-08-03T00:00:00+00:00 | Marshmallow Financial Services Ltd | car insurance | Not upheld |
| DRN-5452003 | 2025-06-23T00:00:00+00:00 | Marshmallow Financial Services Ltd | motor insurance | Not upheld |
| DRN-5207497 | 2025-02-03T00:00:00+00:00 | Marshmallow Financial Services Ltd | car insurance | Not upheld |