Veste

Bank of Scotland plc trading as Halifax: Ombudsman complaint record

143 published Financial Ombudsman decisions. 9% of them went the complainant's way.

At a glance

Decisions published143
Upheld7
Partially upheld11
Not upheld125
Uphold rate9%
Last 30 days55
Last 12 months142
First decision2023-12-19T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account administration errors10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account78556810%
2Credit card1911178%
3Mortgage18131414%
4Overdraft1502137%
5Personal loan50050%
6Savings / ISA40040%
7Motor finance (PCP / HP)20020%
8Packaged bank account10010%
9Other regulated product10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63980392026-06-15T00:00:00+00:00Bank of Scotland plc trading as Halifaxcurrent accountNot upheld
DRN-63735162026-06-15T00:00:00+00:00Bank of Scotland plc trading as Halifaxcurrent accountNot upheld
DRN-62588982026-06-12T00:00:00+00:00Bank of Scotland plc trading as Halifaxcredit cardNot upheld
DRN-63352262026-06-12T00:00:00+00:00Bank of Scotland plc trading as Halifaxcurrent accountNot upheld
DRN-63137032026-06-12T00:00:00+00:00Bank of Scotland plc trading as HalifaxoverdraftNot upheld
DRN-63360002026-06-11T00:00:00+00:00Bank of Scotland Plc (trading as Halifax)current accountNot upheld
DRN-63504482026-06-11T00:00:00+00:00Bank of Scotland plc trading as Halifaxcurrent accountNot upheld
DRN-63700342026-06-10T00:00:00+00:00Bank of Scotland plc trading as Halifaxcurrent accountNot upheld