All claim types for Bank of Scotland plc trading as Halifax
13 claim types appearing in Ombudsman decisions involving Bank of Scotland plc trading as Halifax.
All claim types for Bank of Scotland plc trading as Halifax
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 44 | 2 | 1 | 41 | 6% |
| 2 | Irresponsible lending | 21 | 0 | 2 | 19 | 5% |
| 3 | Mortgage administration / arrears handling | 12 | 0 | 2 | 10 | 8% |
| 4 | Account closure without notice | 11 | 1 | 1 | 9 | 14% |
| 5 | Card / payment disputes | 11 | 0 | 2 | 9 | 9% |
| 6 | Service failures generally | 11 | 3 | 0 | 8 | 27% |
| 7 | Account administration errors | 9 | 0 | 1 | 8 | 6% |
| 8 | Goods and services under S75 | 8 | 1 | 1 | 6 | 19% |
| 9 | Credit file / adverse marker disputes | 4 | 0 | 1 | 3 | 12% |
| 10 | Persistent overdraft use | 3 | 0 | 0 | 3 | 0% |
| 11 | Complaints handling failures | 2 | 0 | 0 | 2 | 0% |
| 12 | Home insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
| 13 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |