Xbridge Limited: Ombudsman complaint record
45 published Financial Ombudsman decisions. 27% of them went the complainant's way.
At a glance
| Decisions published | 45 |
|---|---|
| Upheld | 10 |
| Partially upheld | 4 |
| Not upheld | 31 |
| Uphold rate | 27% |
| Last 30 days | 0 |
| Last 12 months | 8 |
| First decision | 2014-03-28T00:00:00+00:00 |
| Most recent | 2026-04-27T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 12 | 5 | 0 | 7 | 42% |
| 2 | Other regulated complaint | 8 | 0 | 1 | 7 | 6% |
| 3 | PPI mis-selling | 5 | 3 | 0 | 2 | 60% |
| 4 | Unknown / needs review | 4 | 1 | 0 | 3 | 25% |
| 5 | Account administration errors | 3 | 1 | 0 | 2 | 33% |
| 6 | General financial advice | 3 | 0 | 1 | 2 | 17% |
| 7 | Home insurance claim disputes | 3 | 0 | 0 | 3 | 0% |
| 8 | Travel / life insurance claim disputes | 3 | 0 | 1 | 2 | 17% |
| 9 | Investment mis-selling | 1 | 0 | 1 | 0 | 50% |
| 10 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 36 | 8 | 3 | 25 | 26% |
| 2 | Home insurance | 9 | 2 | 1 | 6 | 28% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6044740 | 2026-04-27T00:00:00+00:00 | Xbridge Limited | insurance | Not upheld |
| DRN-5920936 | 2026-03-26T00:00:00+00:00 | Xbridge Limited | insurance | Upheld |
| DRN-6217458 | 2026-03-23T00:00:00+00:00 | Xbridge Limited | buildings insurance | Not upheld |
| DRN-5941824 | 2026-02-10T00:00:00+00:00 | Xbridge Limited | commercial property insurance | Not upheld |
| DRN-6130396 | 2026-02-09T00:00:00+00:00 | Xbridge Limited | landlord insurance | Not upheld |
| DRN-5922785 | 2026-01-20T00:00:00+00:00 | Xbridge Limited | landlord legal expenses insurance | Upheld |
| DRN-5720732 | 2025-08-11T00:00:00+00:00 | Xbridge Limited | insurance | Not upheld |
| DRN-5536861 | 2025-06-23T00:00:00+00:00 | Xbridge Limited | business insurance - personal accident cover | Upheld |