Wirex Limited: Ombudsman complaint record
24 published Financial Ombudsman decisions. 46% of them went the complainant's way.
At a glance
| Decisions published | 24 |
|---|---|
| Upheld | 9 |
| Partially upheld | 4 |
| Not upheld | 11 |
| Uphold rate | 46% |
| Last 30 days | 1 |
| Last 12 months | 11 |
| First decision | 2021-02-22T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 12 | 5 | 2 | 5 | 50% |
| 2 | Account closure without notice | 5 | 2 | 1 | 2 | 50% |
| 3 | Card / payment disputes | 2 | 1 | 0 | 1 | 50% |
| 4 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 5 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 21 | 9 | 2 | 10 | 48% |
| 2 | Current account | 2 | 0 | 1 | 1 | 25% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6374388 | 2026-06-12T00:00:00+00:00 | Wirex Limited | current account | Not upheld |
| DRN-6172391 | 2026-04-15T00:00:00+00:00 | Wirex Limited | payment card | Partially upheld |
| DRN-6054093 | 2026-01-05T00:00:00+00:00 | Wirex Limited | e-money account | Not upheld |
| DRN-5777693 | 2025-11-05T00:00:00+00:00 | Wirex Limited | payment card / digital wallet service | Not upheld |
| DRN-5551746 | 2025-11-05T00:00:00+00:00 | Wirex Limited | e-money account and cryptocurrency wallet | Partially upheld |
| DRN-5865528 | 2025-10-23T00:00:00+00:00 | Wirex Limited | payment services | Not upheld |
| DRN-5818829 | 2025-09-18T00:00:00+00:00 | Wirex Limited | digital payment platform / electronic money institution | Not upheld |
| DRN-5736006 | 2025-09-03T00:00:00+00:00 | Wirex Limited | payment services / e-money account | Partially upheld |