Veste

Volvo Car UK Limited: Ombudsman complaint record

40 published Financial Ombudsman decisions. 18% of them went the complainant's way.

At a glance

Decisions published40
Upheld3
Partially upheld8
Not upheld29
Uphold rate18%
Last 30 days2
Last 12 months31
First decision2023-10-12T00:00:00+00:00
Most recent2026-05-20T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1PCP / HP mis-selling1515923%
2Goods and services under S75820625%
3Service failures generally502320%
4Account administration errors401312%
5Other regulated complaint40040%
6Motor insurance, claim handling20020%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)28371823%
2Other regulated product100195%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62734182026-05-20T00:00:00+00:00Volvo Car UK Limitedvehicle hire agreementNot upheld
DRN-63652152026-05-18T00:00:00+00:00Volvo Car UK Limitedhire agreement (vehicle)Not upheld
DRN-60579982026-03-26T00:00:00+00:00Volvo Car UK Limitedcar lease/contract hireNot upheld
DRN-62257912026-03-26T00:00:00+00:00Volvo Car UK Limitedcontract hireNot upheld
DRN-61620302026-03-25T00:00:00+00:00Volvo Car UK Limitedmotor finance (hire agreement)Not upheld
DRN-60052222026-02-09T00:00:00+00:00Volvo Car UK Limitedcar finance (hire agreement)Partially upheld
DRN-61009912026-01-28T00:00:00+00:00Volvo Car UK Limitedhire agreement (car)Partially upheld
DRN-59258342026-01-21T00:00:00+00:00Volvo Car UK Limitedcar finance (hire agreement)Not upheld