Volvo Car Financial Services UK Limited: Ombudsman complaint record
59 published Financial Ombudsman decisions. 42% of them went the complainant's way.
At a glance
| Decisions published | 59 |
|---|---|
| Upheld | 21 |
| Partially upheld | 7 |
| Not upheld | 31 |
| Uphold rate | 42% |
| Last 30 days | 1 |
| Last 12 months | 37 |
| First decision | 2022-05-31T00:00:00+00:00 |
| Most recent | 2026-06-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 36 | 14 | 5 | 17 | 46% |
| 2 | Account administration errors | 5 | 1 | 0 | 4 | 20% |
| 3 | Service failures generally | 5 | 1 | 0 | 4 | 20% |
| 4 | Mortgage administration / arrears handling | 2 | 1 | 0 | 1 | 50% |
| 5 | PCP / HP mis-selling | 2 | 0 | 1 | 1 | 25% |
| 6 | Credit file / adverse marker disputes | 2 | 1 | 0 | 1 | 50% |
| 7 | General financial advice | 1 | 0 | 1 | 0 | 50% |
| 8 | Mortgage advice complaints | 1 | 1 | 0 | 0 | 100% |
| 9 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 53 | 18 | 7 | 28 | 41% |
| 2 | Other regulated product | 2 | 0 | 0 | 2 | 0% |
| 3 | Personal loan | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6116782 | 2026-06-05T00:00:00+00:00 | Volvo Car Financial Services UK Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-6349038 | 2026-05-14T00:00:00+00:00 | Volvo Car Financial Services UK Limited | conditional sale agreement (car finance) | Upheld |
| DRN-6224567 | 2026-04-29T00:00:00+00:00 | Volvo Car Financial Services UK Limited | motor finance (personal contract plan personal loan) | Upheld |
| DRN-6266326 | 2026-03-31T00:00:00+00:00 | Volvo Car Financial Services UK Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-6174032 | 2026-03-26T00:00:00+00:00 | Volvo Car Financial Services UK Limited | motor finance (conditional sale agreement) | Upheld |
| DRN-6234030 | 2026-03-23T00:00:00+00:00 | Volvo Car Financial Services UK Limited | car finance (conditional sale agreement) | Not upheld |
| DRN-6051334 | 2026-03-15T00:00:00+00:00 | Volvo Car Financial Services UK Limited | fixed sum loan | Upheld |
| DRN-6027585 | 2026-02-26T00:00:00+00:00 | Volvo Car Financial Services UK Limited | conditional sale agreement (car finance) | Not upheld |