All claim types for Volvo Car Financial Services UK Limited
9 claim types appearing in Ombudsman decisions involving Volvo Car Financial Services UK Limited.
All claim types for Volvo Car Financial Services UK Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 36 | 14 | 5 | 17 | 46% |
| 2 | Account administration errors | 5 | 1 | 0 | 4 | 20% |
| 3 | Service failures generally | 5 | 1 | 0 | 4 | 20% |
| 4 | Mortgage administration / arrears handling | 2 | 1 | 0 | 1 | 50% |
| 5 | PCP / HP mis-selling | 2 | 0 | 1 | 1 | 25% |
| 6 | Credit file / adverse marker disputes | 2 | 1 | 0 | 1 | 50% |
| 7 | General financial advice | 1 | 0 | 1 | 0 | 50% |
| 8 | Mortgage advice complaints | 1 | 1 | 0 | 0 | 100% |
| 9 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |