Vitality Health Insurance Limited: Ombudsman complaint record
15 published Financial Ombudsman decisions. 30% of them went the complainant's way.
At a glance
| Decisions published | 15 |
|---|---|
| Upheld | 4 |
| Partially upheld | 1 |
| Not upheld | 10 |
| Uphold rate | 30% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2015-01-26T00:00:00+00:00 |
| Most recent | 2026-05-27T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 5 | 1 | 1 | 3 | 30% |
| 2 | Travel / life insurance claim disputes | 4 | 1 | 0 | 3 | 25% |
| 3 | Unknown / needs review | 2 | 1 | 0 | 1 | 50% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | Motor insurance, claim handling | 1 | 1 | 0 | 0 | 100% |
| 6 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 14 | 4 | 1 | 9 | 32% |
| 2 | Life / income protection | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6385125 | 2026-05-27T00:00:00+00:00 | Vitality Health Insurance Limited | private medical insurance | Not upheld |
| DRN-2443777 | 2020-12-18T00:00:00+00:00 | Vitality Health Insurance Limited | private health insurance | Not upheld |
| DRN-8519783 | 2017-02-22T00:00:00+00:00 | Vitality Health Insurance Limited | private medical insurance | Upheld |
| DRN-0143150 | 2016-11-21T00:00:00+00:00 | Vitality Health Insurance Limited | insurance — private medical insurance | Not upheld |
| DRN-9099287 | 2016-07-20T00:00:00+00:00 | Vitality Health Insurance Limited | private medical insurance | Not upheld |
| DRN-8641644 | 2016-05-10T00:00:00+00:00 | Vitality Health Insurance Limited | insurance | Partially upheld |
| DRN-2463011 | 2016-03-29T00:00:00+00:00 | Vitality Health Insurance Limited | private medical insurance | Not upheld |
| DRN-3152191 | 2016-03-15T00:00:00+00:00 | Vitality Health Insurance Limited | private medical insurance | Not upheld |