United Trust Bank Limited: Ombudsman complaint record
15 published Financial Ombudsman decisions. 17% of them went the complainant's way.
At a glance
| Decisions published | 15 |
|---|---|
| Upheld | 1 |
| Partially upheld | 3 |
| Not upheld | 11 |
| Uphold rate | 17% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2013-10-09T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 3 | 0 | 0 | 3 | 0% |
| 2 | Mortgage administration / arrears handling | 3 | 0 | 0 | 3 | 0% |
| 3 | Other regulated complaint | 3 | 0 | 2 | 1 | 33% |
| 4 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 6 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 7 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 8 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 6 | 1 | 1 | 4 | 25% |
| 2 | Other regulated product | 4 | 0 | 2 | 2 | 25% |
| 3 | Personal loan | 3 | 0 | 0 | 3 | 0% |
| 4 | Savings / ISA | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6415404 | 2026-06-10T00:00:00+00:00 | United Trust Bank Limited | mortgage | Partially upheld |
| DRN-5937913 | 2025-11-11T00:00:00+00:00 | United Trust Bank Limited | commercial loan | Not upheld |
| DRN-5722981 | 2025-09-02T00:00:00+00:00 | United Trust Bank Limited | mortgage | Not upheld |
| DRN-5466188 | 2025-04-08T00:00:00+00:00 | United Trust Bank Limited | bridging loan and refinancing/refurbishment loan | Partially upheld |
| DRN-4692615 | 2024-04-16T00:00:00+00:00 | United Trust Bank Limited | savings | Not upheld |
| DRN-4644526 | 2024-03-11T00:00:00+00:00 | United Trust Bank Limited | secured loan (second charge mortgage) | Not upheld |
| DRN-4014072 | 2023-04-13T00:00:00+00:00 | United Trust Bank Limited | mortgage | Not upheld |
| DRN-3907583 | 2023-03-03T00:00:00+00:00 | United Trust Bank Limited | savings - cash ISA | Not upheld |