Tradex Insurance Company Limited: Ombudsman complaint record
65 published Financial Ombudsman decisions. 31% of them went the complainant's way.
At a glance
| Decisions published | 65 |
|---|---|
| Upheld | 14 |
| Partially upheld | 12 |
| Not upheld | 39 |
| Uphold rate | 31% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2013-05-09T00:00:00+00:00 |
| Most recent | 2026-06-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance, claim handling | 18 | 1 | 2 | 15 | 11% |
| 2 | Home insurance claim disputes | 15 | 5 | 2 | 8 | 40% |
| 3 | Motor insurance, total loss valuation | 8 | 3 | 2 | 3 | 50% |
| 4 | Travel / life insurance claim disputes | 6 | 0 | 0 | 6 | 0% |
| 5 | Account administration errors | 4 | 0 | 2 | 2 | 25% |
| 6 | Service failures generally | 4 | 0 | 3 | 1 | 38% |
| 7 | Other regulated complaint | 3 | 1 | 0 | 2 | 33% |
| 8 | Unknown / needs review | 2 | 1 | 0 | 1 | 50% |
| 9 | Pension transfer advice | 1 | 0 | 1 | 0 | 50% |
| 10 | Goods and services under S75 | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 38 | 8 | 6 | 24 | 29% |
| 2 | Other regulated product | 26 | 6 | 5 | 15 | 33% |
| 3 | Pension | 1 | 0 | 1 | 0 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6177828 | 2026-06-09T00:00:00+00:00 | Tradex Insurance Company Limited | motor insurance | Not upheld |
| DRN-4770279 | 2024-06-27T00:00:00+00:00 | Tradex Insurance Company Limited | motor trade insurance | Partially upheld |
| DRN-4759528 | 2024-06-21T00:00:00+00:00 | Tradex Insurance Company Limited | motor insurance | Not upheld |
| DRN-4706235 | 2024-03-26T00:00:00+00:00 | Tradex Insurance Company Limited | motor trade insurance | Not upheld |
| DRN-4441872 | 2023-12-20T00:00:00+00:00 | Tradex Insurance Company Limited | commercial motor insurance | Not upheld |
| DRN-4390979 | 2023-12-11T00:00:00+00:00 | Tradex Insurance Company Limited | motor insurance | Not upheld |
| DRN-3956999 | 2023-02-20T00:00:00+00:00 | Tradex Insurance Company Limited | motor insurance | Not upheld |
| DRN-3942389 | 2023-02-20T00:00:00+00:00 | Tradex Insurance Company Limited | commercial motor insurance | Upheld |