Veste

TIDE PLATFORM LTD: Ombudsman complaint record

53 published Financial Ombudsman decisions. 41% of them went the complainant's way.

At a glance

Decisions published53
Upheld17
Partially upheld9
Not upheld27
Uphold rate41%
Last 30 days1
Last 12 months7
First decision2019-06-28T00:00:00+00:00
Most recent2026-06-11T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Fraud reimbursement (APP scams)22105757%
2Card / payment disputes1462650%
3Account closure without notice501410%
4Service failures generally50050%
5Credit file / adverse marker disputes10010%
6Account administration errors1100100%
7Other regulated complaint10010%
8Goods and services under S7510010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product361251940%
2Current account1243546%
3Credit card310233%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63957942026-06-11T00:00:00+00:00Tide Platform Ltdbusiness current accountNot upheld
DRN-62979072026-05-12T00:00:00+00:00Tide Platform Ltdbusiness current accountPartially upheld
DRN-62624602026-04-16T00:00:00+00:00Tide Platform Ltdbusiness current account with expense cardNot upheld
DRN-62181442026-03-12T00:00:00+00:00TIDE PLATFORM LTDbusiness current accountPartially upheld
DRN-60692692026-02-16T00:00:00+00:00TIDE PLATFORM LTDbusiness current accountNot upheld
DRN-56112822025-10-14T00:00:00+00:00TIDE PLATFORM LTDbusiness current accountNot upheld
DRN-56635752025-07-31T00:00:00+00:00TIDE PLATFORM LTDbusiness accountNot upheld
DRN-51822722025-06-04T00:00:00+00:00TIDE PLATFORM LTDbusiness current accountUpheld