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THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY: Ombudsman complaint record

17 published Financial Ombudsman decisions. 21% of them went the complainant's way.

At a glance

Decisions published17
Upheld3
Partially upheld1
Not upheld13
Uphold rate21%
Last 30 days4
Last 12 months17
First decision2026-03-26T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Irresponsible lending2200100%
2Account closure without notice10010%
3Credit file / adverse marker disputes10010%
4Debt collection practices10010%
5Service failures generally10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account30030%
2Credit card210150%
3Other regulated product20020%
4Personal loan210150%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63445302026-06-15T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYbusiness current accountNot upheld
DRN-63909512026-06-12T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYcurrent accountNot upheld
DRN-61572392026-06-04T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYcredit cardNot upheld
DRN-63483642026-05-28T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYcurrent accountNot upheld
DRN-63356982026-05-08T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYcurrent accountNot upheld
DRN-63079812026-05-05T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYpackaged accountUpheld
DRN-62785242026-04-29T00:00:00+00:00The Royal Bank of Scotland Public Limited Companypersonal loanNot upheld
DRN-62677432026-04-27T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANYcurrent accountNot upheld