All claim types for THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY
9 claim types appearing in Ombudsman decisions involving THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY.
All claim types for THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 6 | 2 | 0 | 4 | 33% |
| 2 | Card / payment disputes | 2 | 0 | 0 | 2 | 0% |
| 3 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 4 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 5 | Mortgage administration / arrears handling | 1 | 0 | 1 | 0 | 50% |
| 6 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 7 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |