Tesco Mobile Limited: Ombudsman complaint record
37 published Financial Ombudsman decisions. 30% of them went the complainant's way.
At a glance
| Decisions published | 37 |
|---|---|
| Upheld | 9 |
| Partially upheld | 4 |
| Not upheld | 24 |
| Uphold rate | 30% |
| Last 30 days | 4 |
| Last 12 months | 15 |
| First decision | 2017-09-20T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 5 | 0 | 1 | 4 | 10% |
| 2 | Complaints handling failures | 4 | 2 | 1 | 1 | 62% |
| 3 | Credit file / adverse marker disputes | 4 | 2 | 1 | 1 | 62% |
| 4 | Account administration errors | 4 | 0 | 0 | 4 | 0% |
| 5 | Irresponsible lending | 4 | 1 | 1 | 2 | 38% |
| 6 | Fraud reimbursement (APP scams) | 3 | 2 | 0 | 1 | 67% |
| 7 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 8 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 9 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 10 | Debt collection practices | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 20 | 5 | 3 | 12 | 32% |
| 2 | Personal loan | 13 | 4 | 1 | 8 | 35% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6422748 | 2026-06-15T00:00:00+00:00 | Tesco Mobile Limited | credit agreement (mobile phone purchase) | Upheld |
| DRN-6101334 | 2026-06-11T00:00:00+00:00 | Tesco Mobile Limited | insurance | Not upheld |
| DRN-6311847 | 2026-06-02T00:00:00+00:00 | Tesco Mobile Limited | mobile phone service | Not upheld |
| DRN-6270295 | 2026-06-01T00:00:00+00:00 | Tesco Mobile Limited | consumer credit agreement | Not upheld |
| DRN-6276047 | 2026-04-21T00:00:00+00:00 | Tesco Mobile Limited | fixed sum loan | Not upheld |
| DRN-6214586 | 2026-04-10T00:00:00+00:00 | Tesco Mobile Limited | fixed sum loan (phone purchase) | Not upheld |
| DRN-6258907 | 2026-03-27T00:00:00+00:00 | Tesco Mobile Limited | consumer credit agreement (mobile device financing) | Not upheld |
| DRN-6249425 | 2026-03-25T00:00:00+00:00 | Tesco Mobile Limited | credit agreement for mobile phone device | Partially upheld |