Swift 1st Limited: Ombudsman complaint record
37 published Financial Ombudsman decisions. 16% of them went the complainant's way.
At a glance
| Decisions published | 37 |
|---|---|
| Upheld | 4 |
| Partially upheld | 4 |
| Not upheld | 29 |
| Uphold rate | 16% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2013-10-10T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 11 | 0 | 1 | 10 | 4% |
| 2 | Irresponsible lending | 8 | 3 | 0 | 5 | 38% |
| 3 | Mortgage administration / arrears handling | 7 | 1 | 1 | 5 | 21% |
| 4 | Debt collection practices | 5 | 0 | 1 | 4 | 10% |
| 5 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 6 | Motor finance commission (DCA) | 1 | 0 | 0 | 1 | 0% |
| 7 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 31 | 4 | 4 | 23 | 19% |
| 2 | Other regulated product | 3 | 0 | 0 | 3 | 0% |
| 3 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6368873 | 2026-06-10T00:00:00+00:00 | Swift 1st Limited | secured loan (second charge) | Not upheld |
| DRN-6301592 | 2026-04-27T00:00:00+00:00 | Swift 1st Limited | secured loan | Not upheld |
| DRN-5831198 | 2025-11-03T00:00:00+00:00 | Swift 1st Limited | secured second charge loan | Not upheld |
| DRN-5866947 | 2025-10-13T00:00:00+00:00 | Swift 1st Limited | second charge mortgage (secured loan) | Not upheld |
| DRN-5610050 | 2025-10-07T00:00:00+00:00 | Swift 1st Limited | secured loan (second charge) | Not upheld |
| DRN-5514186 | 2025-04-30T00:00:00+00:00 | Swift 1st Limited | secured loan (second charge mortgage) | Upheld |
| DRN-5342629 | 2025-03-18T00:00:00+00:00 | Swift 1st Limited | second charge mortgage | Not upheld |
| DRN-5288279 | 2025-02-14T00:00:00+00:00 | Swift 1st Limited | mortgage | Not upheld |