Sumup Payments Limited: Ombudsman complaint record
17 published Financial Ombudsman decisions. 15% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 1 |
| Partially upheld | 3 |
| Not upheld | 13 |
| Uphold rate | 15% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2015-09-23T00:00:00+00:00 |
| Most recent | 2026-04-24T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 7 | 0 | 0 | 7 | 0% |
| 2 | Card / payment disputes | 4 | 0 | 0 | 4 | 0% |
| 3 | Service failures generally | 3 | 1 | 1 | 1 | 50% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | Fraud reimbursement (APP scams) | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 14 | 1 | 2 | 11 | 14% |
| 2 | Current account | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6315257 | 2026-04-24T00:00:00+00:00 | SumUp Payments Limited | merchant account | Partially upheld |
| DRN-5599012 | 2026-01-30T00:00:00+00:00 | Sumup Payments Limited | payment processing service | Not upheld |
| DRN-5736453 | 2025-12-17T00:00:00+00:00 | Sumup Payments Limited | business payment account | Not upheld |
| DRN-5797637 | 2025-11-24T00:00:00+00:00 | Sumup Payments Limited | merchant services | Not upheld |
| DRN-5537881 | 2025-06-20T00:00:00+00:00 | Sumup Payments Limited | merchant services account | Not upheld |
| DRN-4712015 | 2024-03-27T00:00:00+00:00 | Sumup Payments Limited | payment processing system | Partially upheld |
| DRN-4545743 | 2024-01-11T00:00:00+00:00 | Sumup Payments Limited | payment account | Not upheld |
| DRN-4489315 | 2023-12-01T00:00:00+00:00 | Sumup Payments Limited | payment processing system | Upheld |