Social Money Limited: Ombudsman complaint record
24 published Financial Ombudsman decisions. 2% of them went the complainant's way.
At a glance
| Decisions published | 24 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 23 |
| Uphold rate | 2% |
| Last 30 days | 0 |
| Last 12 months | 7 |
| First decision | 2020-02-12T00:00:00+00:00 |
| Most recent | 2026-04-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 7 | 0 | 0 | 7 | 0% |
| 2 | Service failures generally | 5 | 0 | 0 | 5 | 0% |
| 3 | Mortgage administration / arrears handling | 4 | 0 | 1 | 3 | 12% |
| 4 | Account administration errors | 3 | 0 | 0 | 3 | 0% |
| 5 | Irresponsible lending | 2 | 0 | 0 | 2 | 0% |
| 6 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 7 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 15 | 0 | 1 | 14 | 3% |
| 2 | Personal loan | 5 | 0 | 0 | 5 | 0% |
| 3 | Other regulated product | 4 | 0 | 0 | 4 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6192737 | 2026-04-09T00:00:00+00:00 | Social Money Limited | bridging loan | Not upheld |
| DRN-6132184 | 2026-03-25T00:00:00+00:00 | Social Money Limited | loan | Not upheld |
| DRN-6112911 | 2026-02-23T00:00:00+00:00 | Social Money Limited | credit agreement / consumer credit | Not upheld |
| DRN-5907309 | 2025-12-19T00:00:00+00:00 | Social Money Limited | credit agreement | Not upheld |
| DRN-5698135 | 2025-10-30T00:00:00+00:00 | Social Money Limited | loan | Not upheld |
| DRN-5238030 | 2025-06-24T00:00:00+00:00 | Social Money Limited | credit agreement | Not upheld |
| DRN-5354722 | 2025-06-23T00:00:00+00:00 | Social Money Limited | secured loan | Not upheld |
| DRN-4999351 | 2025-02-14T00:00:00+00:00 | Social Money Limited | point of sale loan | Not upheld |