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Royal London Mutual Insurance Society Limited: Ombudsman complaint record

9 published Financial Ombudsman decisions. 11% of them went the complainant's way.

At a glance

Decisions published9
Upheld1
Partially upheld0
Not upheld8
Uphold rate11%
Last 30 days5
Last 12 months9
First decision2026-04-15T00:00:00+00:00
Most recent2026-06-11T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Life / income protection810712%
2Pension10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63952482026-06-11T00:00:00+00:00Royal London Mutual Insurance Society, LimitedpensionNot upheld
DRN-63051802026-06-01T00:00:00+00:00Royal London Mutual Insurance Society Limitedinsurance — income protection and life coverNot upheld
DRN-62825682026-05-20T00:00:00+00:00Royal London Mutual Insurance Society, Limitedinsurance — critical illness coverNot upheld
DRN-63484192026-05-20T00:00:00+00:00Royal London Mutual Insurance Society Limitedlife insuranceNot upheld
DRN-61646742026-05-19T00:00:00+00:00Royal London Mutual Insurance Society Limitedlife and critical illness insuranceNot upheld
DRN-63606062026-05-14T00:00:00+00:00Royal London Mutual Insurance Society, Limitedlife insurance / critical illness coverUpheld
DRN-63501082026-05-12T00:00:00+00:00Royal London Mutual Insurance Society, Limitedinsurance — income protectionNot upheld
DRN-62668132026-04-22T00:00:00+00:00Royal London Mutual Insurance Society Limitedlife and critical illness insuranceNot upheld