Rothesay Life Plc: Ombudsman complaint record
26 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 26 |
|---|---|
| Upheld | 2 |
| Partially upheld | 3 |
| Not upheld | 21 |
| Uphold rate | 14% |
| Last 30 days | 0 |
| Last 12 months | 8 |
| First decision | 2018-09-27T00:00:00+00:00 |
| Most recent | 2026-04-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 7 | 1 | 2 | 4 | 29% |
| 2 | Service failures generally | 6 | 0 | 1 | 5 | 8% |
| 3 | Pension transfer advice | 5 | 1 | 0 | 4 | 20% |
| 4 | Travel / life insurance claim disputes | 2 | 0 | 0 | 2 | 0% |
| 5 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 6 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 7 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |
| 8 | General financial advice | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 26 | 2 | 3 | 21 | 14% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6211650 | 2026-04-28T00:00:00+00:00 | Rothesay Life Plc | annuity | Not upheld |
| DRN-6220838 | 2026-03-30T00:00:00+00:00 | Rothesay Life Plc | pension | Not upheld |
| DRN-6014606 | 2026-03-19T00:00:00+00:00 | Rothesay Life Plc | pension | Partially upheld |
| DRN-6059037 | 2026-01-09T00:00:00+00:00 | Rothesay Life Plc | pension | Not upheld |
| DRN-5983306 | 2025-12-11T00:00:00+00:00 | Rothesay Life Plc | pension | Partially upheld |
| DRN-5721194 | 2025-09-30T00:00:00+00:00 | Rothesay Life Plc | pension | Not upheld |
| DRN-5698844 | 2025-09-22T00:00:00+00:00 | Rothesay Life Plc | pension | Not upheld |
| DRN-5603143 | 2025-09-09T00:00:00+00:00 | Rothesay Life Plc | annuity | Not upheld |