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Rooftop Mortgages Limited: Ombudsman complaint record

56 published Financial Ombudsman decisions. 14% of them went the complainant's way.

At a glance

Decisions published56
Upheld5
Partially upheld6
Not upheld45
Uphold rate14%
Last 30 days1
Last 12 months7
First decision2013-05-15T00:00:00+00:00
Most recent2026-06-22T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Mortgage administration / arrears handling32532420%
2Account administration errors902711%
3Credit file / adverse marker disputes401312%
4Other regulated complaint40040%
5Irresponsible lending20020%
6Fraud reimbursement (APP scams)20020%
7Mortgage advice complaints10010%
8Debt collection practices10010%
9Service failures generally10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Mortgage56564514%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64379122026-06-22T00:00:00+00:00Rooftop Mortgages LimitedmortgageUpheld
DRN-58712852026-03-10T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-60642582026-01-26T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-59504632025-11-27T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-58186552025-11-27T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-55862872025-10-14T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-55900162025-09-04T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld
DRN-52231662025-01-31T00:00:00+00:00Rooftop Mortgages LimitedmortgageNot upheld