All claim types for Rooftop Mortgages Limited
9 claim types appearing in Ombudsman decisions involving Rooftop Mortgages Limited.
All claim types for Rooftop Mortgages Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 32 | 5 | 3 | 24 | 20% |
| 2 | Account administration errors | 9 | 0 | 2 | 7 | 11% |
| 3 | Credit file / adverse marker disputes | 4 | 0 | 1 | 3 | 12% |
| 4 | Other regulated complaint | 4 | 0 | 0 | 4 | 0% |
| 5 | Irresponsible lending | 2 | 0 | 0 | 2 | 0% |
| 6 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 7 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
| 8 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 9 | Service failures generally | 1 | 0 | 0 | 1 | 0% |