Right Choice Insurance Brokers Ltd: Ombudsman complaint record
41 published Financial Ombudsman decisions. 29% of them went the complainant's way.
At a glance
| Decisions published | 41 |
|---|---|
| Upheld | 11 |
| Partially upheld | 2 |
| Not upheld | 28 |
| Uphold rate | 29% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2015-05-06T00:00:00+00:00 |
| Most recent | 2026-06-04T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 15 | 6 | 1 | 8 | 43% |
| 2 | Other regulated complaint | 7 | 1 | 0 | 6 | 14% |
| 3 | Account administration errors | 5 | 1 | 1 | 3 | 30% |
| 4 | Complaints handling failures | 2 | 1 | 0 | 1 | 50% |
| 5 | PPI mis-selling | 2 | 1 | 0 | 1 | 50% |
| 6 | Motor insurance, claim handling | 2 | 0 | 0 | 2 | 0% |
| 7 | Card / payment disputes | 2 | 1 | 0 | 1 | 50% |
| 8 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 10 | Home insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 38 | 11 | 2 | 25 | 32% |
| 2 | Other regulated product | 3 | 0 | 0 | 3 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6224010 | 2026-06-04T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | motor insurance | Not upheld |
| DRN-5928108 | 2026-01-22T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | breakdown assistance insurance | Not upheld |
| DRN-5735101 | 2025-09-26T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | motor insurance | Not upheld |
| DRN-5762219 | 2025-08-19T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | motor insurance | Not upheld |
| DRN-5222440 | 2024-12-19T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | car insurance | Not upheld |
| DRN-5132701 | 2024-12-13T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | motor insurance | Not upheld |
| DRN-4536335 | 2024-02-26T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | motor insurance | Not upheld |
| DRN-4412763 | 2023-11-09T00:00:00+00:00 | Right Choice Insurance Brokers Ltd | insurance | Not upheld |