Prudential Lifetime Mortgages Limited: Ombudsman complaint record
12 published Financial Ombudsman decisions. 8% of them went the complainant's way.
At a glance
| Decisions published | 12 |
|---|---|
| Upheld | 0 |
| Partially upheld | 2 |
| Not upheld | 10 |
| Uphold rate | 8% |
| Last 30 days | 0 |
| Last 12 months | 1 |
| First decision | 2014-04-10T00:00:00+00:00 |
| Most recent | 2026-04-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 3 | 0 | 1 | 2 | 17% |
| 2 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 3 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |
| 4 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
| 5 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 6 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 7 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 8 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 10 | 0 | 2 | 8 | 10% |
| 2 | PPI | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6139696 | 2026-04-28T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Not upheld |
| DRN-5215769 | 2024-12-17T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Not upheld |
| DRN-4602881 | 2024-03-12T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Not upheld |
| DRN-4299879 | 2023-09-13T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime equity release mortgage | Not upheld |
| DRN-3701445 | 2022-09-14T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Partially upheld |
| DRN-2500007 | 2021-06-15T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Not upheld |
| DRN-2383499 | 2021-06-07T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage (equity release) | Partially upheld |
| DRN-0394410 | 2019-05-16T00:00:00+00:00 | Prudential Lifetime Mortgages Limited | lifetime mortgage | Not upheld |