Principal Insurance Limited: Ombudsman complaint record
10 published Financial Ombudsman decisions. 25% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 1 |
| Partially upheld | 3 |
| Not upheld | 6 |
| Uphold rate | 25% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2018-02-03T00:00:00+00:00 |
| Most recent | 2026-05-19T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 2 | 0 | 1 | 1 | 25% |
| 2 | Card / payment disputes | 1 | 1 | 0 | 0 | 100% |
| 3 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | Other regulated complaint | 1 | 0 | 1 | 0 | 50% |
| 6 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
| 7 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 7 | 1 | 1 | 5 | 21% |
| 2 | Other regulated product | 3 | 0 | 2 | 1 | 33% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6166175 | 2026-05-19T00:00:00+00:00 | Principal Insurance Limited | insurance — motorcycle | Not upheld |
| DRN-6260151 | 2026-04-28T00:00:00+00:00 | Principal Insurance Limited | motor insurance | Not upheld |
| DRN-5705731 | 2025-09-25T00:00:00+00:00 | Principal Insurance Limited | commercial vehicle insurance | Not upheld |
| DRN-5426569 | 2025-05-22T00:00:00+00:00 | Principal Insurance Limited | commercial vehicle insurance | Not upheld |
| DRN-5210272 | 2024-12-13T00:00:00+00:00 | Principal Insurance Limited | car insurance | Upheld |
| DRN-3144743 | 2021-11-23T00:00:00+00:00 | Principal Insurance Limited | commercial vehicle insurance | Not upheld |
| DRN-2629255 | 2021-01-15T00:00:00+00:00 | Principal Insurance Limited | insurance | Partially upheld |
| DRN-5476791 | 2020-05-07T00:00:00+00:00 | Principal Insurance Limited | insurance | Partially upheld |