Prestige Finance Limited: Ombudsman complaint record
46 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 46 |
|---|---|
| Upheld | 3 |
| Partially upheld | 7 |
| Not upheld | 36 |
| Uphold rate | 14% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2013-11-14T00:00:00+00:00 |
| Most recent | 2026-05-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 19 | 0 | 2 | 17 | 5% |
| 2 | Mortgage administration / arrears handling | 7 | 1 | 1 | 5 | 21% |
| 3 | Irresponsible lending | 6 | 0 | 0 | 6 | 0% |
| 4 | Debt collection practices | 4 | 0 | 2 | 2 | 25% |
| 5 | Credit file / adverse marker disputes | 4 | 1 | 1 | 2 | 38% |
| 6 | Other regulated complaint | 2 | 0 | 1 | 1 | 25% |
| 7 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 8 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 36 | 3 | 3 | 30 | 12% |
| 2 | Personal loan | 6 | 0 | 1 | 5 | 8% |
| 3 | Other regulated product | 4 | 0 | 3 | 1 | 38% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6053827 | 2026-05-07T00:00:00+00:00 | Prestige Finance Limited | mortgage | Not upheld |
| DRN-5900521 | 2025-10-23T00:00:00+00:00 | Prestige Finance Limited | mortgage | Not upheld |
| DRN-5728858 | 2025-09-23T00:00:00+00:00 | Prestige Finance Limited | second charge secured loan | Not upheld |
| DRN-5055751 | 2024-11-19T00:00:00+00:00 | Prestige Finance Limited | secured loan (second charge mortgage) | Not upheld |
| DRN-4445828 | 2023-11-09T00:00:00+00:00 | Prestige Finance Limited | secured loan (second charge) | Partially upheld |
| DRN-4213060 | 2023-06-28T00:00:00+00:00 | Prestige Finance Limited | secured loan (second charge) | Partially upheld |
| DRN-4161309 | 2023-05-31T00:00:00+00:00 | Prestige Finance Limited | second charge secured loan | Not upheld |
| DRN-4090531 | 2023-05-25T00:00:00+00:00 | Prestige Finance Limited | secured loan (second charge) | Not upheld |