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Phoenix Life Limited trading as Standard Life: Ombudsman complaint record

7 published Financial Ombudsman decisions. 14% of them went the complainant's way.

At a glance

Decisions published7
Upheld1
Partially upheld0
Not upheld6
Uphold rate14%
Last 30 days3
Last 12 months7
First decision2026-04-02T00:00:00+00:00
Most recent2026-06-08T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Pension610517%
2Life / income protection10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63524102026-06-08T00:00:00+00:00Phoenix Life Limited (trading as Standard Life)pensionNot upheld
DRN-63249162026-05-28T00:00:00+00:00Phoenix Life Limited, trading as Standard Lifeinsurance — critical illness coverNot upheld
DRN-63124632026-05-18T00:00:00+00:00Phoenix Life Limited trading as Standard LifeannuityNot upheld
DRN-61232162026-05-01T00:00:00+00:00Phoenix Life Limited trading as Standard LifepensionNot upheld
DRN-60395022026-04-23T00:00:00+00:00Phoenix Life Limited trading as Standard LifepensionNot upheld
DRN-62227652026-04-06T00:00:00+00:00Phoenix Life Limited, trading as Standard LifepensionUpheld
DRN-62593792026-04-02T00:00:00+00:00Phoenix Life Limited (trading as Standard Life)pensionNot upheld