All claim types for Phoenix Life Limited trading as Standard Life
6 claim types appearing in Ombudsman decisions involving Phoenix Life Limited trading as Standard Life.
All claim types for Phoenix Life Limited trading as Standard Life
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 2 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 3 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 4 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
| 6 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |