ONMO Limited: Ombudsman complaint record
36 published Financial Ombudsman decisions. 32% of them went the complainant's way.
At a glance
| Decisions published | 36 |
|---|---|
| Upheld | 9 |
| Partially upheld | 5 |
| Not upheld | 22 |
| Uphold rate | 32% |
| Last 30 days | 5 |
| Last 12 months | 25 |
| First decision | 2024-05-03T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 10 | 0 | 1 | 9 | 5% |
| 2 | Account administration errors | 8 | 1 | 2 | 5 | 25% |
| 3 | Service failures generally | 4 | 2 | 2 | 0 | 75% |
| 4 | Account closure without notice | 2 | 2 | 0 | 0 | 100% |
| 5 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 6 | Credit file / adverse marker disputes | 1 | 1 | 0 | 0 | 100% |
| 7 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 8 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Credit card | 25 | 6 | 2 | 17 | 28% |
| 2 | Other regulated product | 4 | 2 | 1 | 1 | 62% |
| 3 | Current account | 2 | 1 | 1 | 0 | 75% |
| 4 | Personal loan | 1 | 0 | 1 | 0 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6426142 | 2026-06-12T00:00:00+00:00 | ONMO Limited | credit card | Upheld |
| DRN-6385499 | 2026-06-09T00:00:00+00:00 | ONMO Limited | credit card | Not upheld |
| DRN-6337684 | 2026-06-05T00:00:00+00:00 | ONMO Limited | credit card | Not upheld |
| DRN-6258782 | 2026-05-20T00:00:00+00:00 | Onmo Limited | credit card | Not upheld |
| DRN-6318677 | 2026-05-20T00:00:00+00:00 | Onmo Limited | credit card | Not upheld |
| DRN-6253794 | 2026-05-14T00:00:00+00:00 | Onmo Limited | credit card | Not upheld |
| DRN-6118426 | 2026-04-15T00:00:00+00:00 | Onmo Limited | credit card | Not upheld |
| DRN-5963887 | 2026-04-15T00:00:00+00:00 | ONMO Limited | credit card | Upheld |