North Edinburgh and Castle Credit Union Limited: Ombudsman complaint record
46 published Financial Ombudsman decisions. 32% of them went the complainant's way.
At a glance
| Decisions published | 46 |
|---|---|
| Upheld | 13 |
| Partially upheld | 3 |
| Not upheld | 30 |
| Uphold rate | 32% |
| Last 30 days | 1 |
| Last 12 months | 27 |
| First decision | 2024-03-13T00:00:00+00:00 |
| Most recent | 2026-06-30T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 34 | 7 | 1 | 26 | 22% |
| 2 | Account closure without notice | 2 | 1 | 1 | 0 | 75% |
| 3 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 4 | Debt collection practices | 2 | 2 | 0 | 0 | 100% |
| 5 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
| 6 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 7 | Mortgage administration / arrears handling | 1 | 1 | 0 | 0 | 100% |
| 8 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 9 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 44 | 13 | 2 | 29 | 32% |
| 2 | Savings / ISA | 1 | 0 | 1 | 0 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6464356 | 2026-06-30T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | credit union loan | Upheld |
| DRN-6236646 | 2026-03-24T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Not upheld |
| DRN-6244005 | 2026-03-23T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Upheld |
| DRN-6196561 | 2026-03-18T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Not upheld |
| DRN-5910268 | 2026-03-16T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Upheld |
| DRN-5879197 | 2026-03-11T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Not upheld |
| DRN-6126247 | 2026-03-09T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Not upheld |
| DRN-6059347 | 2026-03-09T00:00:00+00:00 | North Edinburgh and Castle Credit Union Limited | loan | Not upheld |