National Savings and Investments (NS&I): Ombudsman complaint record
5 published Financial Ombudsman decisions. 70% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 3 |
| Partially upheld | 1 |
| Not upheld | 1 |
| Uphold rate | 70% |
| Last 30 days | 4 |
| Last 12 months | 5 |
| First decision | 2026-04-09T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Savings / ISA | 2 | 1 | 1 | 0 | 75% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6098372 | 2026-06-15T00:00:00+00:00 | National Savings and Investments (NS&I) | savings | Partially upheld |
| DRN-6263094 | 2026-06-15T00:00:00+00:00 | National Savings and Investments (NS&I) | savings - Premium Bonds | Upheld |
| DRN-6353877 | 2026-05-27T00:00:00+00:00 | National Savings and Investments (NS&I) | savings | Not upheld |
| DRN-6361233 | 2026-05-27T00:00:00+00:00 | National Savings and Investments (NS&I) | savings - premium bonds | Upheld |
| DRN-6163399 | 2026-04-09T00:00:00+00:00 | National Savings and Investments (NS&I) | savings | Upheld |