Mortgages Plc: Ombudsman complaint record
53 published Financial Ombudsman decisions. 22% of them went the complainant's way.
At a glance
| Decisions published | 53 |
|---|---|
| Upheld | 8 |
| Partially upheld | 7 |
| Not upheld | 38 |
| Uphold rate | 22% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2013-06-14T00:00:00+00:00 |
| Most recent | 2026-04-29T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 24 | 1 | 5 | 18 | 15% |
| 2 | Account administration errors | 9 | 3 | 2 | 4 | 44% |
| 3 | Mortgage advice complaints | 6 | 0 | 0 | 6 | 0% |
| 4 | Irresponsible lending | 4 | 0 | 0 | 4 | 0% |
| 5 | Card / payment disputes | 2 | 0 | 0 | 2 | 0% |
| 6 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 7 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 50 | 6 | 7 | 37 | 19% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6320109 | 2026-04-29T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-5978034 | 2025-11-26T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-4947803 | 2024-11-25T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-5050736 | 2024-11-06T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-4558255 | 2024-05-17T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-4520567 | 2024-03-06T00:00:00+00:00 | Mortgages Plc | mortgage | Upheld |
| DRN-4492135 | 2023-12-18T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |
| DRN-4212318 | 2023-06-29T00:00:00+00:00 | Mortgages Plc | mortgage | Not upheld |