All claim types for Mortgages Plc
9 claim types appearing in Ombudsman decisions involving Mortgages Plc.
All claim types for Mortgages Plc
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 24 | 1 | 5 | 18 | 15% |
| 2 | Account administration errors | 9 | 3 | 2 | 4 | 44% |
| 3 | Mortgage advice complaints | 6 | 0 | 0 | 6 | 0% |
| 4 | Irresponsible lending | 4 | 0 | 0 | 4 | 0% |
| 5 | Card / payment disputes | 2 | 0 | 0 | 2 | 0% |
| 6 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 7 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |