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J.P. Morgan Europe Limited trading as Chase: Ombudsman complaint record

35 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published35
Upheld5
Partially upheld1
Not upheld29
Uphold rate16%
Last 30 days13
Last 12 months35
First decision2026-04-01T00:00:00+00:00
Most recent2026-06-12T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account closure without notice30030%
2Fraud reimbursement (APP scams)10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account31512518%
2Credit card30030%
3Savings / ISA10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63115742026-06-12T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasecurrent accountNot upheld
DRN-61875562026-06-12T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasedebit cardNot upheld
DRN-62888542026-06-11T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasedebit cardNot upheld
DRN-62663232026-06-11T00:00:00+00:00J.P Morgan Europe Limited trading as Chasecurrent accountNot upheld
DRN-63485372026-06-10T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasedebit cardNot upheld
DRN-61646862026-06-09T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasedebit cardNot upheld
DRN-62890072026-06-08T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasecurrent accountNot upheld
DRN-63716072026-06-05T00:00:00+00:00J.P. Morgan Europe Limited trading as Chasecurrent accountNot upheld