All claim types for J.P. Morgan Europe Limited trading as Chase
9 claim types appearing in Ombudsman decisions involving J.P. Morgan Europe Limited trading as Chase.
All claim types for J.P. Morgan Europe Limited trading as Chase
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 10 | 2 | 0 | 8 | 20% |
| 2 | Fraud reimbursement (APP scams) | 8 | 2 | 0 | 6 | 25% |
| 3 | Account closure without notice | 6 | 0 | 0 | 6 | 0% |
| 4 | Service failures generally | 5 | 1 | 0 | 4 | 20% |
| 5 | Irresponsible lending | 2 | 0 | 1 | 1 | 25% |
| 6 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 7 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Goods and services under S75 | 1 | 0 | 0 | 1 | 0% |