Intrum Mortgages UK Finance Limited: Ombudsman complaint record
10 published Financial Ombudsman decisions. 20% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 1 |
| Partially upheld | 2 |
| Not upheld | 7 |
| Uphold rate | 20% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2024-10-08T00:00:00+00:00 |
| Most recent | 2026-05-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 3 | 0 | 1 | 2 | 17% |
| 2 | Mortgage administration / arrears handling | 3 | 0 | 0 | 3 | 0% |
| 3 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 4 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 10 | 1 | 2 | 7 | 20% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6349660 | 2026-05-18T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | mortgage | Not upheld |
| DRN-5892259 | 2025-10-30T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | second charge secured loan | Not upheld |
| DRN-5829850 | 2025-09-25T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | Islamic finance home purchase plan | Partially upheld |
| DRN-5668175 | 2025-09-16T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | mortgage | Not upheld |
| DRN-5656099 | 2025-06-30T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | mortgage | Not upheld |
| DRN-5638363 | 2025-06-20T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | mortgage | Not upheld |
| DRN-5540636 | 2025-06-10T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | second charge mortgage/loan | Not upheld |
| DRN-5216469 | 2024-12-17T00:00:00+00:00 | Intrum Mortgages UK Finance Limited | mortgage | Not upheld |