Insurance Factory Limited: Ombudsman complaint record
5 published Financial Ombudsman decisions. 60% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 3 |
| Partially upheld | 0 |
| Not upheld | 2 |
| Uphold rate | 60% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2022-02-17T00:00:00+00:00 |
| Most recent | 2026-05-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 2 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 3 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 4 | 3 | 0 | 1 | 75% |
| 2 | Motor insurance | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-5976119 | 2026-05-11T00:00:00+00:00 | INSURANCE FACTORY LIMITED | pet insurance | Upheld |
| DRN-6308036 | 2026-05-07T00:00:00+00:00 | INSURANCE FACTORY LIMITED | pet lifetime insurance | Upheld |
| DRN-5927971 | 2026-02-05T00:00:00+00:00 | Insurance Factory Limited | car insurance | Not upheld |
| DRN-5611119 | 2025-09-26T00:00:00+00:00 | Insurance Factory Limited | pet insurance | Not upheld |
| DRN-3320344 | 2022-02-17T00:00:00+00:00 | Insurance Factory Limited | pet insurance | Upheld |