Gatehouse Bank Plc: Ombudsman complaint record
10 published Financial Ombudsman decisions. 35% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 3 |
| Partially upheld | 1 |
| Not upheld | 6 |
| Uphold rate | 35% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2020-01-31T00:00:00+00:00 |
| Most recent | 2026-05-06T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 5 | 3 | 0 | 2 | 60% |
| 2 | Account administration errors | 3 | 0 | 1 | 2 | 17% |
| 3 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Savings / ISA | 6 | 2 | 1 | 3 | 42% |
| 2 | Mortgage | 3 | 1 | 0 | 2 | 33% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6106119 | 2026-05-06T00:00:00+00:00 | Gatehouse Bank Plc | mortgage | Not upheld |
| DRN-5746806 | 2025-10-13T00:00:00+00:00 | Gatehouse Bank Plc | savings account | Not upheld |
| DRN-5780799 | 2025-08-28T00:00:00+00:00 | Gatehouse Bank Plc | mortgage | Upheld |
| DRN-5275093 | 2025-02-12T00:00:00+00:00 | Gatehouse Bank Plc | savings account | Upheld |
| DRN-4701668 | 2024-04-05T00:00:00+00:00 | Gatehouse Bank Plc | savings account | Not upheld |
| DRN-3599920 | 2022-11-21T00:00:00+00:00 | Gatehouse Bank Plc | savings | Partially upheld |
| DRN-3302949 | 2022-03-01T00:00:00+00:00 | Gatehouse Bank Plc | mortgage | Not upheld |
| DRN-2896651 | 2021-11-08T00:00:00+00:00 | Gatehouse Bank Plc | savings | Upheld |