Veste

Freetrade Limited: Ombudsman complaint record

37 published Financial Ombudsman decisions. 40% of them went the complainant's way.

At a glance

Decisions published37
Upheld13
Partially upheld4
Not upheld20
Uphold rate40%
Last 30 days1
Last 12 months16
First decision2021-09-22T00:00:00+00:00
Most recent2026-06-09T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Service failures generally1252550%
2Investment mis-selling730443%
3Account administration errors620433%
4Account closure without notice401312%
5Other regulated complaint310233%
6Pension transfer advice210150%
7Fraud reimbursement (APP scams)1100100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Investment311141642%
2Pension520340%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63337882026-06-09T00:00:00+00:00Freetrade Limitedstocks and shares ISAPartially upheld
DRN-61814572026-04-14T00:00:00+00:00Freetrade Limitedinvestment/shares trading platformNot upheld
DRN-59953862026-03-31T00:00:00+00:00Freetrade Limitedinvestment accountPartially upheld
DRN-61281492026-03-27T00:00:00+00:00Freetrade Limitedinvestment platform / share tradingNot upheld
DRN-61832772026-03-03T00:00:00+00:00Freetrade Limitedstocks and shares ISA / investment accountUpheld
DRN-56726882026-01-12T00:00:00+00:00Freetrade Limitedinvestment accountNot upheld
DRN-59408572025-12-24T00:00:00+00:00Freetrade Limitedinvestment trading accountNot upheld
DRN-58280032025-12-11T00:00:00+00:00Freetrade Limitedinvestment accountNot upheld