FIL Investments International: Ombudsman complaint record
7 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 7 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 6 |
| Uphold rate | 14% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2015-04-24T00:00:00+00:00 |
| Most recent | 2026-05-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 2 | Pension transfer advice | 2 | 0 | 0 | 2 | 0% |
| 3 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 4 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 2 | 0 | 0 | 2 | 0% |
| 2 | Pension | 2 | 0 | 0 | 2 | 0% |
| 3 | Savings / ISA | 2 | 1 | 0 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6198183 | 2026-05-28T00:00:00+00:00 | FIL Investments International | Individual Savings Account (ISA) | Not upheld |
| DRN-5907770 | 2025-11-10T00:00:00+00:00 | FIL Investments International | pension - Self-Invested Personal Pension (SIPP) and annuity purchase | Not upheld |
| DRN-5877496 | 2025-10-16T00:00:00+00:00 | FIL Investments International | pension transfer and annuity | Not upheld |
| DRN-3821859 | 2023-12-29T00:00:00+00:00 | FIL Investments International | investment management - discretionary portfolio management (DPM) | Not upheld |
| DRN-7058174 | 2015-11-13T00:00:00+00:00 | FIL Investments International | Individual Savings Account (ISA) | Not upheld |
| DRN-8156284 | 2015-08-28T00:00:00+00:00 | FIL Investments International | ISA (stocks and shares) | Not upheld |
| DRN-5434625 | 2015-04-24T00:00:00+00:00 | FIL Investments International | savings | Upheld |