Europ Assistance S.A.: Ombudsman complaint record
63 published Financial Ombudsman decisions. 40% of them went the complainant's way.
At a glance
| Decisions published | 63 |
|---|---|
| Upheld | 21 |
| Partially upheld | 9 |
| Not upheld | 33 |
| Uphold rate | 40% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2014-07-23T00:00:00+00:00 |
| Most recent | 2026-07-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 32 | 9 | 0 | 23 | 28% |
| 2 | Home insurance claim disputes | 17 | 6 | 4 | 7 | 47% |
| 3 | Service failures generally | 5 | 3 | 1 | 1 | 70% |
| 4 | Motor insurance, claim handling | 3 | 2 | 0 | 1 | 67% |
| 5 | Other regulated complaint | 3 | 1 | 2 | 0 | 67% |
| 6 | Unknown / needs review | 2 | 0 | 1 | 1 | 25% |
| 7 | Account administration errors | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel insurance | 58 | 18 | 9 | 31 | 39% |
| 2 | Other regulated product | 4 | 2 | 0 | 2 | 50% |
| 3 | Motor insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6456147 | 2026-07-02T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-6121991 | 2026-02-04T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-5817759 | 2025-12-11T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-5970154 | 2025-12-02T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-5546814 | 2025-05-15T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-5342479 | 2025-03-17T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |
| DRN-5170188 | 2024-12-05T00:00:00+00:00 | Europ Assistance SA | travel insurance | Partially upheld |
| DRN-5096743 | 2024-11-13T00:00:00+00:00 | Europ Assistance SA | travel insurance | Not upheld |