eToro Money UK Ltd: Ombudsman complaint record
11 published Financial Ombudsman decisions. 32% of them went the complainant's way.
At a glance
| Decisions published | 11 |
|---|---|
| Upheld | 3 |
| Partially upheld | 1 |
| Not upheld | 7 |
| Uphold rate | 32% |
| Last 30 days | 1 |
| Last 12 months | 8 |
| First decision | 2024-01-16T00:00:00+00:00 |
| Most recent | 2026-05-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 6 | 0 | 1 | 5 | 8% |
| 2 | Card / payment disputes | 2 | 2 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 6 | 2 | 1 | 3 | 42% |
| 2 | Current account | 4 | 1 | 0 | 3 | 25% |
| 3 | Investment | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6337461 | 2026-05-18T00:00:00+00:00 | eToro Money UK Ltd | payment account | Not upheld |
| DRN-6165235 | 2026-05-08T00:00:00+00:00 | eToro Money UK Ltd | payment account | Not upheld |
| DRN-6123052 | 2026-04-30T00:00:00+00:00 | eToro Money UK Ltd | payment services / electronic money account | Upheld |
| DRN-6263492 | 2026-03-31T00:00:00+00:00 | eToro Money UK Ltd | digital wallet and cryptocurrency exchange service | Partially upheld |
| DRN-5688558 | 2026-02-12T00:00:00+00:00 | eToro Money UK Ltd | e-money account | Upheld |
| DRN-5856295 | 2025-12-17T00:00:00+00:00 | eToro Money UK Ltd | electronic money account | Not upheld |
| DRN-5275918 | 2025-09-18T00:00:00+00:00 | eToro Money UK Ltd | cryptocurrency trading platform / investment account | Not upheld |
| DRN-5607762 | 2025-07-04T00:00:00+00:00 | eToro Money UK Ltd | payment account / money transfer service | Not upheld |