Veste

Embark Investment Services Limited: Ombudsman complaint record

28 published Financial Ombudsman decisions. 50% of them went the complainant's way.

At a glance

Decisions published28
Upheld12
Partially upheld4
Not upheld12
Uphold rate50%
Last 30 days0
Last 12 months7
First decision2022-01-11T00:00:00+00:00
Most recent2026-04-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account administration errors732257%
2ISA / savings administration741264%
3Investment mis-selling60158%
4Service failures generally420250%
5Pension transfer advice2200100%
6Other regulated complaint10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Pension1773750%
2Investment821531%
3Savings / ISA2200100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62926102026-04-15T00:00:00+00:00Embark Investment Services Limitedinvestment accountUpheld
DRN-57716662025-11-19T00:00:00+00:00Embark Investment Services LimitedpensionNot upheld
DRN-59541772025-11-15T00:00:00+00:00Embark Investment Services Limitedpension (SIPP)Upheld
DRN-56480632025-09-28T00:00:00+00:00Embark Investment Services Limitedinvestment account (ISA dealing account)Not upheld
DRN-56458942025-09-25T00:00:00+00:00Embark Investment Services Limitedstocks and shares ISANot upheld
DRN-58310772025-09-22T00:00:00+00:00Embark Investment Services Limitedinvestment account / ISA dealing accountNot upheld
DRN-51227682025-07-24T00:00:00+00:00Embark Investment Services LimitedIndividual Savings Account (ISA)Upheld
DRN-51531702025-04-30T00:00:00+00:00Embark Investment Services Limitedstocks and shares ISANot upheld