Cynergy Bank Plc: Ombudsman complaint record
27 published Financial Ombudsman decisions. 32% of them went the complainant's way.
At a glance
| Decisions published | 27 |
|---|---|
| Upheld | 8 |
| Partially upheld | 1 |
| Not upheld | 18 |
| Uphold rate | 32% |
| Last 30 days | 1 |
| Last 12 months | 18 |
| First decision | 2024-06-18T00:00:00+00:00 |
| Most recent | 2026-06-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 6 | 2 | 1 | 3 | 42% |
| 2 | Account administration errors | 5 | 3 | 0 | 2 | 60% |
| 3 | ISA / savings administration | 4 | 1 | 0 | 3 | 25% |
| 4 | Account closure without notice | 4 | 0 | 0 | 4 | 0% |
| 5 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 6 | General financial advice | 1 | 1 | 0 | 0 | 100% |
| 7 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 8 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 9 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Savings / ISA | 17 | 7 | 0 | 10 | 41% |
| 2 | Current account | 6 | 0 | 1 | 5 | 8% |
| 3 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
| 4 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6259330 | 2026-06-02T00:00:00+00:00 | Cynergy Bank Plc | savings account (Online ISA) | Not upheld |
| DRN-6339994 | 2026-05-07T00:00:00+00:00 | Cynergy Bank Plc | savings account | Upheld |
| DRN-6175260 | 2026-03-31T00:00:00+00:00 | Cynergy Bank Plc | savings - ISA (Individual Savings Account) | Not upheld |
| DRN-6175110 | 2026-03-24T00:00:00+00:00 | Cynergy Bank Plc | savings - Individual Savings Account (ISA) | Not upheld |
| DRN-6228909 | 2026-03-18T00:00:00+00:00 | Cynergy Bank Plc | savings | Not upheld |
| DRN-5974293 | 2026-03-13T00:00:00+00:00 | Cynergy Bank Plc | commercial loan | Not upheld |
| DRN-6148186 | 2026-03-03T00:00:00+00:00 | Cynergy Bank Plc | savings | Upheld |
| DRN-6013485 | 2026-02-13T00:00:00+00:00 | Cynergy Bank Plc | savings account / fixed rate bond | Not upheld |