All claim types for Cynergy Bank Plc
9 claim types appearing in Ombudsman decisions involving Cynergy Bank Plc.
All claim types for Cynergy Bank Plc
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 6 | 2 | 1 | 3 | 42% |
| 2 | Account administration errors | 5 | 3 | 0 | 2 | 60% |
| 3 | ISA / savings administration | 4 | 1 | 0 | 3 | 25% |
| 4 | Account closure without notice | 4 | 0 | 0 | 4 | 0% |
| 5 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 6 | General financial advice | 1 | 1 | 0 | 0 | 100% |
| 7 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 8 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 9 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |