Curve UK Limited: Ombudsman complaint record
57 published Financial Ombudsman decisions. 34% of them went the complainant's way.
At a glance
| Decisions published | 57 |
|---|---|
| Upheld | 17 |
| Partially upheld | 5 |
| Not upheld | 35 |
| Uphold rate | 34% |
| Last 30 days | 2 |
| Last 12 months | 17 |
| First decision | 2022-08-10T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 16 | 9 | 1 | 6 | 59% |
| 2 | Account administration errors | 11 | 4 | 1 | 6 | 41% |
| 3 | Card / payment disputes | 11 | 1 | 1 | 9 | 14% |
| 4 | Account closure without notice | 3 | 0 | 0 | 3 | 0% |
| 5 | Complaints handling failures | 3 | 3 | 0 | 0 | 100% |
| 6 | Fraud reimbursement (APP scams) | 3 | 0 | 1 | 2 | 17% |
| 7 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 8 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Credit card | 19 | 9 | 2 | 8 | 53% |
| 2 | Other regulated product | 19 | 5 | 2 | 12 | 32% |
| 3 | Current account | 13 | 3 | 0 | 10 | 23% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-5998729 | 2026-06-12T00:00:00+00:00 | Curve UK Limited | current account | Not upheld |
| DRN-6285426 | 2026-06-11T00:00:00+00:00 | Curve UK Limited | credit card | Not upheld |
| DRN-6321239 | 2026-05-15T00:00:00+00:00 | Curve UK Limited | e-money account | Partially upheld |
| DRN-6305058 | 2026-05-13T00:00:00+00:00 | Curve UK Limited | e-money account | Not upheld |
| DRN-6308731 | 2026-05-07T00:00:00+00:00 | Curve UK Limited | payment card / card processing service | Not upheld |
| DRN-6171522 | 2026-04-30T00:00:00+00:00 | Curve UK Limited | payment card / e-money account | Not upheld |
| DRN-6230743 | 2026-03-17T00:00:00+00:00 | Curve UK Limited | e-Money account | Partially upheld |
| DRN-5983816 | 2026-03-11T00:00:00+00:00 | Curve UK Limited | payment card | Partially upheld |